Terms and Conditions

This website is operated by OnLead, a marketing agency based in the Greater Toronto Area, Ontario, Canada. By browsing the site, submitting a form, calling us, or accepting a proposal, you agree to these terms.

Our services are for businesses and the people who run them. You must be at least 18 years old and able to enter a contract, and you must have authority to act for the business you represent.

Our site and services are not intended for anyone under 13 years of age, and we do not knowingly accept information or sign-ups from children under 13.

We provide marketing services to clients in Canada, the United States, the Caribbean and other regions. You are responsible for making sure the products, services and claims you ask us to advertise are lawful in the places you operate and advertise.

Depending on what you hire us for, our services may include web design, Google Ads, Meta Ads, social media management, review generation, AI phone answering and missed-call text back, and follow-up automation.

The exact scope, deliverables and timelines are set out in your proposal or written agreement. Anything outside that scope is quoted separately.

Marketing results depend on many things we do not control, including your market, pricing, capacity, response time and the policies of platforms such as Google and Meta. Examples, case studies and past results on this site describe specific clients and are not a promise of similar results for your business.

• Fees, billing cycle and any setup costs are stated in your proposal.
• Monthly service fees are billed in advance unless we agree otherwise.
• Invoices are due on the date shown; late amounts may pause work.
• Unless stated otherwise, fees are exclusive of applicable taxes.
• Fees are non-refundable once the related work has been performed.

Advertising budgets paid to Google, Meta or other platforms are separate from our management fees and are your responsibility. We manage spend to the budget you approve. We are not responsible for platform pricing changes, account suspensions or policy decisions made by those platforms.

• Give us accurate business information, photos and content
• Provide timely access to accounts we need to manage
• Review and approve work within a reasonable time
• Make sure content you supply does not infringe anyone else's rights
• Follow applicable advertising, anti-spam and licensing rules for your trade

If we set up phone answering, missed-call text back, review requests or follow-up messaging, you are responsible for having a lawful basis to contact your customers, including consent under Canada's anti-spam legislation, the US TCPA and similar rules where you operate. We will configure disclosures and opt-out handling, but the customer relationship is yours.

Review requests we send are given to every customer in the same way. We do not filter, gate, incentivise or write reviews, and we cannot control what a customer chooses to publish or what a platform chooses to display.

Once your invoices for a deliverable are paid in full, you own the final website content, images and ad copy we created specifically for you.

We keep ownership of our own tools, templates, frameworks, processes and any pre-existing materials, and we grant you a licence to use them as part of your deliverables. Content on this website, including our logo and copy, remains our property.

Unless you ask us in writing not to, we may reference your business name and show your project in our portfolio.

Month-to-month services can be cancelled with 30 days' written notice by either side. Fees already paid for the current period are not refunded. On cancellation we return access to accounts held in your name and stop managing campaigns at the end of the notice period. We may suspend or end services for non-payment or for unlawful, abusive or fraudulent use.

Our work relies on third-party platforms and tools. Their terms, pricing, availability and policies are outside our control, and we are not liable for outages, account suspensions or changes they make.

Each side agrees to keep the other's non-public business information confidential and to use it only for the purpose of delivering or receiving the services, except where disclosure is required by law.

Our website and services are provided on an “as is” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue or lost data. Our total liability for any claim is limited to the fees you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You agree to indemnify OnLead against claims, losses and reasonable legal costs arising from content or instructions you provide, from your products and services, or from your breach of these terms or of applicable law.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, unless mandatory consumer protection laws in your home jurisdiction say otherwise.

We may update these terms from time to time. The date at the top shows the current version, and continued use of our site or services means you accept the update.

Questions? Email vitalii@onlead.ca or contact us.